NestFindersources serviced apartments based on your specific requirements and to do this we need certain information from you.
WHAT INFORMATION DO WE COLLECT FROM YOU?
We only ask for the information that is required to service your enquiry and reservation. We collect your name, telephone number and email address (if you do not provide this information, we may not be able to provide our services). We may also need to collect the names of other guests, providing they’re over 18 years of age. We also collect details about your accommodation requirements such as budget, length of stay and accommodation type. If your employer uses our services to book accommodation for you, we may collect this information from them, rather than directly from you.
If you visit our offices, we may collect video, audio and still images via security cameras located in public areas such as entrances and hallways.
When you visit our website, we collect some cookie information regarding your use of the website, and this is used to help us improve the service we deliver. Cookie information can include your IP address, the browser you’re using and your language settings.
This is a simple overview of the information we collect from you. If you’d like to know more, further information is available below.
WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT DO WE DO WITH IT?
We primarily collect your personal details to service your accommodation request and this can involve the following communications:
Providing you with accommodation options via email
Communicating with you about your requirements via phone and email
Completing and administering your reservation via email
None of your personal information is shared unless you request that we reserve your chosen accommodation. If you would like to proceed with a reservation, then we will pass on the relevant personal information to the property provider. This will allow them to allocate an apartment to you and, if applicable, any other travellers in your group.
We keep a copy of your correspondence and details of your reservation to enable us to manage the reservation process. This data is further kept for up to 6 years after your last booking for the purpose of auditing and to comply with regulatory bodies such as the HMRC.
Furthermore, if you have opted-in when making your enquiry, we will send you marketing materials such as our monthly newsletter that details promotions, special offers and discounted rates. Depending on your preferences, we may send you further correspondence from time to time.
The CCTV images collected at our offices are used for business security, health and safety and fraud monitoring. We collect this data to comply with our insurance obligations and to keep our premises and data safe. CCTV data is stored for 10 days unless required for criminal or insurance investigations in which case it’s held for as long as necessary to fulfil that investigation.